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Attention: All red marked fields have to be filled in:
Name:
Company:
E-Mail:
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Questionnaire |
Assessment: |
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| Give your opinion |
n/a |
poorly |
faulty |
enough |
good |
very
good |
Remarks: |
| 01 |
Are you sufficiently cared for to by our field service? |
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| 02 |
How are you greeted and assisted on the telephone? |
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| 03 |
Are we available (within reach) enough for you? |
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| 04 |
Do you receive our quotations upon your inquries in time? |
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| 05 |
Are you satisfied with the manner in which our quotations are prepared? |
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| 06 |
Do we excercise sufficient influence on the choise of raw-materials? |
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| 07 |
Do we have influence enough on the design- (review) of parts? |
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| 08 |
How do you rate our delivery terms and their observation? |
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| 09 |
Are we successful enough in fulfilling your drawing requirements? |
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In case of non-conformity, where are the deviations? |
Length
tolerance |
Diameter tolerance |
Shape/-
Position |
Screw thread |
Surface finishing |
Surface treatment |
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| 10 |
Should the case arise, how are your complaints settled? |
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| 11 |
Are the requested documents sent along with the parts? |
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| 12 |
Are your parts packed according to your requirements? |
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| Demand |
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not neces-
sary |
inter-
ested |
exactly what we need |
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| 13 |
Do you need an initial sample report with the actual dimensions for all the features? |
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| 14 |
We make a control plan for all the operations of your parts |
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| 15 |
Do you depend on the capability of the used turning automatics - we can determine the cmk-value |
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| 16 |
Do you want to dispense with the quality conformance inspection, we issue you our control report |
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| 17 |
Request a short view into our process capability - discuss your most important characteristics with us |
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| 18 |
Conclude a one-year contract with us and we keep your parts ready to call-off in stock |
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| 19 |
If you need a Process FMEA, we issue this based on your Construction FMEA |
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| 20 |
You require a label for the purpose of raw-material identification ; we have the necessary re-stamping licence from SATI (inspection certificate 3.1B) |
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| Inform us |
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| 21 |
To what extent do you need turned parts (purchasing volume)? |
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in 1000 EURO
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< 100
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< 500
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> 500
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| 22 |
How many key suppliers do you have for turned parts? |
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< 2
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< 5
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> 5
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| 23 |
Which criterions influence your purchasing strategy at the most (quotation valuation)? |
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Price
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Quality
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Delivery-
terms
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